The $100.00 water/sewer deposit paid at the time of application will be re-applied to the account of the property where the account holder is requesting services to be disconnected. The final utility bill amount will be taken from the $100 deposit and a refund check, if any, will be sent to the account holder. In cases where the $100 deposit is less than the final bill amount, the account holder will be mailed a bill showing the balance owed. Again, the $75.00 trash container fee is non-refundable. Deposits paid for commercial accounts will be refunded in full.

A disconnection form must be completed whenever a resident or property owner/management company vacates a property within the City of Port Wentworth. This form can be downloaded here or a copy obtained from City Hall. The information listed is used to alert the City to turn off water services and allows the resident to provide a forwarding address where the final bill or refund check can be mailed. Account holders will continue to receive monthly utility bills and accrue charges if a disconnection form is not submitted.

The City of Port Wentworth does not transfer services from one address to another within City limits. Residents are required to repeat the application process to request water/ sewer/sanitation services at a new property. This means that the required $100.00 deposit and $75.00 non-refundable trash container fee must be paid before services are connected. 

Personal checks are an acceptable form of payment that may be received in the Water Department inside City Hall and will be processed electronically.  Starter checks (checks that require you to hand write your name/address at the top of the check) of any kind will not be accepted. 

The City of Port Wentworth offers two after-hours drop box locations. One at the old Port Wentworth City Hall, 305 South Coastal Highway, and the other on the building of the new Port Wentworth City Hall located at 7224 GA Highway 21. Payments received after 4:00 p.m. will be posted to your account the following business day. Please do not place cash inside either drop box location. 

Red late notices will be mailed to all residents with a past due balance. Past due water/sewer/sanitation accounts will also receive telephone notifications through our automated system. Thus, it is imperative that account holders notify the City of a change in telephone number as soon as possible.

A 10% late penalty charge will be added on accounts not paid by 5:00 p.m. on the last business day of the month. Past due balances are due by 5:00 p.m. on the 14th of the month or payment in full must be received by 5:00 p.m. on the 15th of the month to avoid disconnection. If the 14th or 15th falls on a weekend or holiday, then payment must be received the preceding business day by 5:00 p.m. 

A $50.00 disconnection fee will be assessed to accounts that are disconnected for non-payment or returned check. 

The Water Department is located inside City Hall. Residents may pay their utility bill during normal business hours Monday - Friday 8:30 a.m. – 5:00 p.m. Customers may also view and pay utility bills here. Customers with a registered account will be able to view their latest water/sewer/sanitation bill and payment/billing history.

Residents also have the option to sign up for Automatic Bill Payment (ACH Drafts), which authorizes automatic withdrawals for the total amount of your utility bill from your checking or savings account on the 15th of each month. The ACH Draft Form is available here. 

Major credit/debit cards, personal checks for electronic processing and cash are all acceptable forms of payment for starting new services and paying your monthly utility bill in our office. The City of Port Wentworth does not accept American Express. 

At this time, the City of Port Wentworth does NOT accept over-the-phone payments.

A $25.00 service fee will be applied to utility accounts if payment is returned for any reason; including returned checks, declined Automatic Payments (ACH Drafts), stop payments on checks, closed accounts, and credit/debit card charge backs. Water services will also be disconnected AND a $50.00 disconnection fee will be added to the account.

In order to have services restored, the amount of the check AND the additional $25.00 fee must be paid in the form of cash or credit/debit card. Customers with two returned payments will be required to pay their utility bills with cash or credit/debit cards.