There may be several reasons why your most recent utility bill was higher than normal. Some examples include:
- a high bill due to a leak that was concealed underground or behind a wall;
- an act of vandalism which caused damage to the water meter; *
- a key entry error or;
- an incorrect meter reading.
*Acts of vandalism must be reported to the Port Wentworth Police Department Code Enforcer by calling the non-emergency phone at 912-964-4360 or by clicking here to submit your violation report online.
Customers may receive an adjustment to their bill in any of the above cases. To request a leak credit, please complete the Billing Adjustment Request Form found here. Be sure to indicate the service address, date the leak was noticed and date of repair. The completed form can be faxed to 912-966-7429 or mailed to: City of Port Wentworth, 7224 GA Highway 21, Port Wentworth, Georgia 31407.
Be sure to indicate “Leak Credit” on the fax sheet, subject line or envelope.